Terms of service

Overview
Welcome to Zhenzhu loves life! The terms "we" and "our" refer to Zhenzhu loves life. Zhenzhu loves life operates this store and website—including all information, content, features, tools, products, and services contained therein—to provide you (the customer) with a curated shopping experience (the "Service"). Zhenzhu loves life is powered by Shopify, which enables us to provide the Service to you.
The following Terms of Service, together with any policies referenced herein (collectively, the "Terms of Service" or "Terms"), outline your rights and responsibilities when using the Service.
Please read these Terms of Service carefully; they contain important information regarding your legal rights and cover topics such as disclaimers and limitations of liability.
By accessing, using, or interacting with our Service, you agree to be bound by these Terms of Service and our Privacy Policy [Link]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Service.

Section 1 – Access and Accounts
By agreeing to these Terms of Service, you represent that you have reached the age of legal majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Service on devices owned, purchased, or managed by you.
To use the Service—including accessing or browsing our online store, or purchasing any
products or services we offer—you may be required to provide certain information, such as your email address, billing details, payment information, and shipping information. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you possess all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or authorize your account to any other person.

Section 2 – Our Products
We have made every effort to accurately display our products and services in our online store. However, please note that colors or product appearances may differ from what is displayed on your screen due to variations in the type of device you use to access the store, as well as your device's specific settings and configurations.
We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations, or that they will exactly match the images or representations displayed in our online store. All product descriptions are subject to change at any time without prior notice; we reserve the right of final interpretation regarding all products. We reserve the right to discontinue offering any product at any time and, at our sole discretion, to limit the quantities of any products offered to any person, geographic region, or jurisdiction.

Section 3 – Orders
When you place an order, you are making an offer to purchase. Zhenzhu loves life reserves the right, at its sole discretion and for any reason, to accept or decline your order. Your order is not considered accepted until it has been confirmed by Zhenzhu loves life. Your order will be deemed accepted only after we have received and processed your payment. Please review your order carefully before submission; once an order has been accepted, Zhenzhu loves life may be unable to accommodate requests for cancellation. If we decline, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided by you at the time the order was placed.
Your purchases are eligible for return or exchange only in accordance with our Refund Policy [Link].
You represent and warrant that your purchases are intended solely for your personal or household use and are not intended for commercial resale or export.

Section 4 – Pricing and Billing
Prices, discounts, and promotional offers are subject to change without prior notice. The price for any product or service shall be the price in effect at the time the order is placed, as listed in your order confirmation email. Unless expressly stated otherwise, listed prices do not include taxes, shipping charges, handling fees, customs duties, or import fees.
Prices displayed in our online store may differ from prices found in physical retail locations, third-party online stores, or other outlets. We may, from time to time, offer promotional activities for our services; such promotions may affect pricing and are subject to separate terms of service distinct from these Terms. In the event of a conflict between the terms of a specific promotion and these Terms, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information when making purchases in our store. You agree to promptly update your account and other information—including your email address, credit card numbers, and expiration dates—so that we may complete your transactions and contact you as necessary. You represent and warrant that (1) the credit card information you supply is true, correct, and complete; (2) you are duly authorized to use such credit card for the purchase; (3) your credit card company will honor the charges incurred by you; and (4) you will pay the charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes (if any).

Section 5 – Shipping and Delivery
We assume no liability for delays in shipping or delivery. All delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control. Title to and the risk of loss for the products pass to you upon our transfer of the products to the carrier.

Section 6 – Intellectual Property
Our Service, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio content, and the design, selection, and arrangement thereof, are owned by Zhenzhu loves life, its affiliates, or its licensors, and are protected by United States and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Service for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent. Except as expressly provided herein, nothing in these Terms shall be construed as granting you any license or other rights to any patents, trademarks, copyrights, or other intellectual property of Zhenzhu loves life, Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. Zhenzhu loves life reserves all rights not expressly granted in this Agreement.
The Zhenzhu loves life name, logo, product and service names, designs, and slogans are trademarks of Zhenzhu loves life or its affiliates or licensors. You must not use such marks without the prior written permission of Zhenzhu loves life. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Service are the trademarks of their respective owners. Section 7 - Optional Tools

You may gain access to third-party customer tools as part of the Service, but we neither monitor nor control these tools, nor can we interfere with them in any way.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind, and without any endorsement. We assume no liability whatsoever for any liability arising out of or related to your use of optional third-party tools.

You use any optional tools provided on this website at your own risk and at your own discretion, and you should ensure that you are familiar with and agree to the terms of the tools provided by the relevant third-party providers.

In the future, we may also provide new features through the Service (including the release of new tools and resources). Such new features shall also be considered part of the Service and subject to these Terms of Service.

Section 8 - Third-Party Links
The Service may contain material and hyperlinks (including any embedded third-party functionality) from websites provided or operated by third parties. We are not responsible for reviewing or evaluating the content or accuracy of any third-party material or website that you choose to access. If you decide to leave the Service to access such material or third-party websites, you do so at your own risk.

We are not liable for any damages or losses arising from your access to any third-party websites, or from your purchase or use of any products, services, resources, or content on any third-party website. Please carefully read and understand the policies and terms of any third party before making any transaction. If you have any complaints, claims, or concerns or questions regarding third-party products and services, please contact the third party directly.

Section 9 - Relationship with Shopify

[Merchant Note: This section accurately describes the relationship between Shopify and your store. Please do not delete or modify it.] Zhenzhu loves life is powered by Shopify, which enables us to provide services to you. However, any sales and purchases you make in our store are conducted directly with Zhenzhu loves life. By using this service, you acknowledge and agree that Shopify is not liable for any aspect of any sales you make with Zhenzhu loves life, including any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising out of or related to your purchases from, or transactions with, Zhenzhu loves life.

Section 10 – Privacy Policy
All personal information we collect through the Service is subject to our Privacy Policy, which can be viewed here [Link]. Certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Service, you acknowledge that you have read and understood this Privacy Policy.
Because the Service is hosted by Shopify, Shopify processes personal information regarding your access to and use of the Service in order to provide and improve the Service for you. Information you submit to the Service will be transferred to Shopify, as well as to third parties that may be located in countries other than your country of residence, in order to provide the Service to you. Please review our Privacy Policy [Link] to learn more about how we, Shopify, and our partners use your personal information.

Section 11 – Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other materials (collectively, "Feedback"), you hereby grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose (including commercial purposes). For example, we may exercise the rights granted by this license to operate, provide, evaluate, enhance, improve, and promote the Service, while also fulfilling our obligations and exercising our rights under the Terms of Service.
You further represent and warrant that: (1) you own or hold all necessary rights to the Feedback; (2) you have disclosed any compensation or incentives associated with your submission of the Feedback; and (3) your Feedback complies with the provisions of these Terms. We are under no obligation to: (1) keep your Feedback confidential; (2) pay you any compensation for your Feedback; or (3) respond to your Feedback.
We may (but are under no obligation to) monitor, edit, or remove content that we, in our sole discretion, deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service. You agree that your feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your feedback shall not contain libelous or otherwise unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any feedback. You are solely responsible for any feedback you provide and its accuracy. We take no responsibility and assume no liability for any feedback posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions
Information on the Service may occasionally contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Service is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses
You may access and use the Service only for lawful purposes. You may not directly or indirectly access or use the Service for the following purposes: (1) any illegal or malicious purpose; (2) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (3) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (4) to harass, abuse, insult, harm, defame, slander, intimidate, or injure any of our employees or any other person; (5) to disseminate false or misleading information; (6) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (7) to send or cause to be sent any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (8) to impersonate or attempt to impersonate any other person or entity; or (9) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm Zhenzhu loves life, Shopify, or users of the Service, or expose them to liability.
Furthermore, you agree not to: (1) upload or transmit viruses or any other type of malicious code that will or may in any way affect the functionality or operation of the Service; (2) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service; (3) collect or track the personal information of others; (4) engage in spamming, phishing, pharming, pretexting, or otherwise misuse the Service; (5) use any robot, spider, scraper, data gathering and extraction tool, automated device or process, AI tool (such as generative AI), or automated or manual means to access the Service; or (6) interfere with, bypass, or circumvent any security, authorization features, robot exclusion headers, or other measures we have implemented to restrict access to the Service. If we determine, in our sole discretion, that you have violated any part of these Terms, we reserve the right to suspend, disable, or terminate your account at any time without prior notice. Section 14 – Proxies
14.1 If you use, permit, enable, or facilitate the deployment of a proxy to access, use, or interact with any Service, this Section (the “Proxy Terms”) applies. A “Proxy” refers to any software or service capable of acting on behalf of, or at the direction of, any individual or entity.